The platform will be unavailable from 6:00pm on Friday 20 September to 7:00am to Monday 23 September, while we carry out routine maintenance. We apologise for any inconvenience this may cause.


Trouble logging in? 
Your user name is the unique number that was sent to you during the registration process. It usually begins with ‘1’. 

If you’ve forgotten your password or PIN you can reset this yourself on the link below, but if you’ve forgotten both password and PIN, or your user name, you’ll need to call us.

Welcome to Openwork 

Please type in your security login details to access your account. 

If you have any problems logging on, please call 0345 366 4730 or email the Customer Services at


The rollout of our new platform is ongoing. 

If you need to access the old platform:

  • Login to the old platform

For the security of customers, any unauthorised attempt to access customer information will be
monitored and may be subject to legal action.