The platform will be unavailable from 6:00pm on Friday 14 May to 7:00am on Monday 17 May, while we carry out routine maintenance. We apologise for any inconvenience this may cause.

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Forgotten your login details?

Welcome

If this is your first time logging in please Activate your Online Account or use your secure login details to access your online account.

Please keep your password safe as this will help you to log in securely and quickly every time.

 

Help logging in

Your username is a unique number that was sent to you during registration and usually begins with ‘1’. If you’ve forgotten your username you can request a reminder email or you can reset your password yourself online by using the ‘Forgotten your login details?’ on the left just below your login.

 

We no longer ask for your PIN

Removing the need for your PIN was a carefully considered decision, supported by our IT and Cyber Security teams. Additional security requirements and internal controls have been added to our processes as part of this change. Our Security Policies & Standards are all aligned to the ISO27001 framework.

Removing the PIN also means you can now use password management software (iCloud Keychain, Chrome Autofill, etc.) which makes it easy for you to use a long, complex and unique password.

 

For the security of customers, any unauthorised attempt to access customer information will be
monitored and may be subject to legal action.